Monitor Death And Dell Customer Service Love

[Moozik: Adam & The Ants - Press Darlings]

A couple of months back I mentioned that I was, for once, impressed by surprisingly good customer service when I replaced my dead phone. I can now add another company to the impressive customer service list. Dell.

I've heard some horror stories of people having bad experiences with Dell customer service so I prepared myself for the worst last week. You see, one of my monitors had decided that it doesn't really want to be turned off thank you very much. Or, doesn't want to be turned on if already off. Oh yes, the ol' sticky power button that sometimes works yet most often does not.

So late Wednesday night, I called Dell. Was routed to the appropriate person very quickly and to my surprise, they were friendly, helpful, and knowledgeable. After less than 10 mins I was told to expect a new monitor no later than Friday. And sure enough, Friday morning I had a new monitor.

Good customer service twice in the same year? I can hardly believe it myself. Well, I suppose I've just jinxed it now.